Please shower and wash off all makeup and lotions prior to entering the pool or spa. Please do not bring food or drinks near the pool or spa.

The Jacuzzi cover must remain closed when not actively in use. In the event that the water is contaminated, fees start at $200 for unscheduled spa cleaning.

We provide the most comprehensive spa cleaning service available, please help us maintain our pristine water. Any damage to the pool and/or hot tub will result in extra fees.

Our pool and spa technicians will be on property on Mondays and Thursdays for regular service.

Pools and hot tubs are fantastic and fun, but they can also be hazardous. The decks around the spa and pool can be very slippery when wet. No jumping or diving, running, rough play, food or glass in the pool and Jacuzzi area.

Children should be watched at all times when outside, as the pool has no cover. Children aged 11 and under may not use the hot tub. Children ages 12 to 17 may use the hot tub with adult supervision only. Children in and around these must be supervised at all times by an adult. Intoxicants and bodies of water are a risky combination.

Remember, you are solely responsible for your safety and the safety of all others on the property during your stay.

Here is the LINK to reserve pool heating. The first day costs $375, and each additional day costs $275 to cover propane usage. Please make sure you let us know when you’ve reserved this, to make sure we received the payment and note it in your reservation accordingly.

The pool is usually heated up to 82 degrees. This means the pool temperature will be between 78-82 degrees, depending on outside weather and temperature. We heat to 82 degrees to maintain the pool heat within this range. Any requests for a higher temperature will result in higher pool heating fees, in accordance with the propane costs to heat such a large body of water.

Spa heating is included in the cost of stay, and the spa is usually heated at all times. If you find that it’s not heated, please check the settings. The setting should NOT say SL (Sleep Mode). If you see it does, please change it to ST (Standard Mode) by pressing Temp and then Light. You should see the setting change.

Please keep the spa cover on at all times while it’s not in use to ensure the spa keeps working properly.

We have two Nest AC controllers. One is located to the right of the refrigerator. This controls the AC for the general living area. The other is located at the start of the hallway. This controls the AC for the bedrooms. Run a finger along the side of the Nest controllers to navigate them.

The Wifi Passcode is “cloudyguest”.

The Wifi Modem and Satellite Radio Equipment should not be turned off, unplugged, or touched unless instructed to do so by a manager, owner, or Mojave Wifi employee. Damage to equipment due to disregard of these rules will result in equipment replacement fees starting at $200.

Motion sensors, door-opening detectors, the security hub, the outdoor security cameras, and the sense pad are not to be tampered with in any way. Tampering with them may result in a forfeiture of your security deposit and lifetime ban from all Cloud Nine Resorts.

Wifi Modem and Satellite Radio Equipment should not be turned off, unplugged, or touched unless instructed to do so by a manager, owner, or Mojave Wifi employee. Damage to equipment due to disregard of these rules will result in equipment replacement fees starting at $200.

We are dog lovers. If you choose to bring your furry friend, note that several acres are fenced off for added security, but some dogs are known to dig under or jump over fences, so keeping an extra eye on your pet is recommended. Abide by house rules. Extra flat fee of $200 to bring your dogs. Dogs are not allowed on beds or furniture. If fur is found on beds and/or furniture, fees start at $100 for extra cleaning time and effort. For obvious reasons, we only allow dogs that are potty trained and NOT menstruating. If urine, feces, or blood are found on beds, furniture, and/or rugs, fees start at $100 for extra cleaning time and effort and any long-lasting damage will result in deduction from security deposit matching the cost of replacement. In addition, there is a designated potty spot. Please clean up after your dog. Failure to abide by this pet policy will result in up to a $400 security deposit charge.

Deductions to the security deposit may include (but are not limited to) items such as: - Linens and Towels missing or soiled beyond cleaning - Small breakage items (e.g., glasses and plates) - Missing items from the house - Items damaged or stained beyond repair - Additional guests not claimed on reservation - Late checkout ($100/hour fee, unless previously arranged with Host) - Jacuzzi and Pool cleaning fees resulting from cover left open overnight or excessively dirty water - Excessive use of utilities - Hourly management fees for processing such claims, or excessive visits to the property to resolve issues - Any signs of smoking. Over 10 guest security deposit is doubled- $1,500x2= $3,000.

Remote controls are in the consoles. Please log in with your account to any app on our Roku enabled TVs. Please remember to log out at the end of your stay.

Board games, children's toys and books, and flashlights and lanterns are located in the cabinets under the kitchen island. Outdoor games, activities, and exercise equipment are located in the bins in the covered carport.

To reach the hiking trail, exit through the door in the fence, keep right until you see a trail on your left, walk straight until you see the path move toward the right, and continue on.

All equipment needed to use the BBQ grill is in the cabinet under the grill. Please keep it clean. Pro tip: clean it while it’s still hot to get all the sticky stuff off.

Be fire-safe first and foremost. To use the fire pit, first add your firewood, then add fire-starter logs. Do not pour fire-starter liquid as it is dangerous.

No fireworks, firearms or lit candles of any kind.

Any cost incurred by a visit from the Fire Department for a guest-caused incident is to be paid by the guest.

Open lid, place filter, close lid. Open tab on lid. Pour filtered water. Close the tab. Click "select." Choose "brew now.” Choose "brew strength" to change the strength of your coffee. Let brew.

The laundry room is open to all guests. We do not provide laundry detergent, so if you plan to use the facilities, please bring your own. We provide a clothes iron and ironing board, a mop, a broom, a vacuum, and more.

Cloud Canyon has two sets of washers and dryers!

An initial supply of trash liners, toilet paper, paper towels, and soap is provided. Extra items needed are the responsibility of the tenant. Limited cleaning supplies may be provided. We recommend that you bring any special items that you may need. You’ll find enough towels for your stay in the cabinets below the sinks in both bathrooms.

Guests agree to leave the premises and its contents in the same condition, neat and tidy, as guests found the premises to be upon check-in.

An outlandishly messy home will incur extra cleaning fees.

Take all trash to the dumpster by the entrance of the property.

Cloud Canyon is a non-smoking house. Smoking is only allowed outdoors and more than 25 feet from the house and decks with all windows and doors to the home closed. Out of respect for the desert, you must remove all cigarette butts from the property to avoid additional cleaning fees. Any sign of smoking will result in additional cleaning fees starting at $100.

During your stay, no more than the contracted number of people may be on the property. If you wish to invite others over, you must first write to us for permission. This helps us manage expectations for our housekeepers and the impact on the house, and comply with county-wide laws.

Violation of this rule results in at least a $200 fine per extra guest per night and in some cases may result in an immediate eviction from the property forfeiture of your security deposit.

Sound travels very far in the desert. Please be considerate of the neighbors and keep music and voices at a respectful volume at all times. All guests must comply with the county-wide noise ordinance of no amplified music or loud noises outdoors after 10 p.m.

Our property is a beautiful place to shoot photos, and we welcome you to tag us on Instagram (@CloudCanyonResort). Professional shoots, however, must be cleared with us in advance of your stay. If you are in doubt, inquire first.

Please be respectful of the delicate desert environment and turn off whatever’s not in use. When rooms are not in use, turn off lights and fans. When you leave the home, turn off all lights and the AC systems. When you’ve finished eating at the outdoor dining table, turn off the outdoor heaters. So on, so forth…

The soundbars are Bluetooth operated. Use the provided remote to turn on. Connect via Bluetooth and play music from your favorite music provider.

Please do not leave exterior lights on once you have gone to bed. Light pollution is taken seriously in the desert. Please don’t take away from others’ star gazing experiences.

We are on a septic system - all food particles and coffee grounds need to be thrown in the trash. Only water can go down the drain, and no artificial materials (including more than a handful of toilet paper) in the toilets. Wipes are for trash only. The septic system doesn’t have issues when these rules are followed. Any cost incurred by a visit from the plumber for a septic related issue is to be paid by the guest.

We’re off-grid here in the desert. Since water flows into our brand new water heater from the local water tank, keep your showers short and sweet and you won’t run out of hot water.

Joshua Tree is wilderness land. This means there are numerous animals with whom we share space. From coyotes to snakes to adorable rabbits, life is everywhere in the desert. And just like the prickly cacti that populate the area, some of these animals can be dangerous. Treat nature with respect. Do not leave food outside, and do not leave food out overnight indoors. Do not allow children to explore unattended. You are solely responsible for your safety and the safety of all others on the property during your stay.

The property owner and manager do not assume any liability for loss, damage, or injury to persons or their personal property. Neither does the owner accept any liability for any inconveniences, damage, loss, or injury arising from any temporary defects or stoppage in supply of water, gas, WiFi, electricity, or plumbing, as well as due to weather conditions, natural disasters, or other reasons beyond its control. Please report any maintenance needs for the premises, and we will respond as quickly as possible.

Guests and visitors shall obey all laws of the State of California, as well as local laws, at all times while they are on the premises. Failure to abide by the laws of California or the above rules may cause guests to be asked to vacate the premises and forfeit all rents and security/damage deposits.